+ Why do I need to complete Screening before my Test Kit(s) can be shipped to me?

A Dr.'s order is required before the product will ship. This is automatically provided at no cost to you when you complete the Screening process. Your order will then ship with no additional delays or follow up required. The CDC requires our lab to collect demographic information from those who order COVID-19 Testing. Even if you are ordering multiple Test Kits, only one screening is required.

+ How do I know for sure that I've successfully completed Screening?

Complete screening here. If your browser says "Thank you for your submission" after you submit your Screening Form, and if you receive a text message and / or email that says you have completed screening, then you have successfully completed screening. Make sure the information input during screening matches the person ordering the Test. The address / email / name must match so that we know to deliver your Tests to you.

If you try to complete screening again with the same phone number or email, you will need to verify your phone or email, and your demographic information should repopulate automatically.

+ Why do I need to complete Screening and Registration?

Complete screening here.

You must complete Screening so that your Test Kit(s) so your can be shipped to you. You must complete Registration when you are ready to take your Test so that your individual Sample ID can be registered in our system. This will allow you to receive your results when our lab analyzes your Sample.

+ Can I enter my Landline instead of my cell phone number?

In the demographics section of Registration, you may enter your landline if you do not have a cell phone number. You will have to enter your email during the first step of registration instead of a cell phone number so that you can receive notifications.

+ The text is too small for me to read. What should I do?

To make the text on your computer larger so you can read it, zoom in.

On a Mac:

1. Click "View" on your menu bar. Then click "Zoom in"

On a PC

1. Hold down the Windows key and click the plus sign to Zoom in

+ What if I can’t find my email or text with my Screening confirmation?

If you can’t find your email, try searching “Curogram” in your email search bar for an email with the subject “[Curogram] Message Notification.” Also, check your spam folder, and go back to make sure your email was spelled correctly. If you still can’t find it, try registering with another email.

If you can’t find your texted code, go back and check if your phone number was entered correctly.

+ Is my medical information safe and protected?

The Health Insurance Portability and Accountability Act (HIPAA) and supplemental legislation collectively referred to as the HIPAA rules (HIPAA) lay out privacy and security standards that protect the confidentiality of protected health information (PHI). The information that you provide to Biotech Accelerated in the course of submitting your test comprises PHI.

In the course of providing services to you and to enable HIPAA compliance to covered entities such as Curogram with respect to the processing of your test submission, Biotech Accelerated complies with the provisions of HIPAA which are required and applicable to Biotech Accelerated in its capacity as a “Business Associate” under HIPAA. For more information with respect to the type of privacy and security standards observed by Biotech Accelerated regarding your PHI, please go to www.curogram.com/privacy.

+ How is Biotech Accelerated reporting COVID-19 test results to state and federal governments?

Our lab reports results to state and federal governments as required for public health activities.